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Telecommunications
Overview
Over the last few years, the telecommunications industry has been rocked by major
changes to its regulatory structure, underlying network technology and customer
usage patterns. The cable industry’s push into the phone business and a
torrent of innovations such as Internet telephony and advanced wireless technologies
are threatening the foundation of this huge industry. The phone companies are
furiously trying to cut costs to stay ahead of decline in revenues of traditional
telephony services. The companies are also trying to add new revenue streams
by teaming up with satellite television companies, offering packages of phone,
broadband and TV service. New technologies are hurting the value of the huge
telephony network investments made by telecom giants as startup companies utilize
the excess fiber optic capacity to offer more cost effective services to customers.
Today telecom organizations are focusing on the following business initiatives:
- Acquiring and retaining customers
- Entering new markets
- Reducing service introduction times
- Controlling costs
- Increasing operational efficiencies
RakeTek has been successfully providing quality services to some
of the world's largest telecommunications companies.
Solutions
A few areas where RakeTek has provided solutions to their clients include:
- Operations Support Systems and Business Support Systems
- Infrastructure Management
- CRM and Helpdesk solutions
Clients
Some of the leading telecom companies we have provided services to include:
- Avaya Research Labs
- Qwest
- Sierra Wireless
For a complete list of RakeTek clients, please go the “Clients” page.
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